FAQ's
We’re so happy to have you here.
Below, you’ll find answers to some of the most common questions about our products, orders, and services.
Products
Below are some common questions about our products
How do I choose the right pizza oven?
Visit our pizza oven comparison guide to learn more.
How long does it take to cook frozen pizza or frozen foods in an outdoor pizza oven?
Frozen pizzas and frozen foods must be thawed for 5-10 minutes before inserting into the oven. The average frozen pizza takes approximately 3-4 minutes to cook, far faster than a conventional oven!
Does the pizza peel come with the Pizza Oven?
Yes, Turpone has a policy that all appliances come with the necessary items for standard cooking.
How long should I allow the pizza oven to preheat?
The oven requires a minimum of 15 minutes of preheat time on MAX setting. Depending on outdoor temperatures, this time may increase.
Can I get a replacement pizza stone?
Replacement stones are available for purchase or replacement depending on time of purchase and warranty status.
Does the pizza oven come with a travel bag?
A travel bag cover is sold separately unless purchased with one of our combination bundles, such as our camping kit.
Do you offer pizza oven installation in Canada?
We do not offer pizza oven installation services, however our ovens are quick and easy to setup. Visit our Tutorials page for step-by-step guides.
How long does an outdoor pizza oven take to cool down?
The oven takes approximately 30 minutes to cool down.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
We expedite within 2 business days. Shipping can take 5-15 days to arrive
Do you ship to the USA?
Yes, our US currency based website allows you to place orders and shipped to locations in the United States.
How do I ship back my product?
We will provide you with a return label upon request and can arrange a pick-up or drop-off at your nearest post office. To initiate a return, please contact our customer service team at orders@turpone.com
What is your return policy?
Your Turpone Pizza Oven comes with a 1-year limited warranty.
When you register your product at turpone.com/pages/warranty-registration, you’ll receive an additional 1-year extended warranty — giving you a total of 2 years of coverage.
Is the pizza stone under warranty?
You can request a return within 3 months of purchase. Please contact our customer service team at orders@turpone.com to request a return label and arrange a pick-up or drop-off at your nearest post office.
Orders
Below are some of are common questions about orders
Can I modify an order after it has been placed.
Contact us through our customer service in order to assist this situation.
How do I check the status of my order?
Login, go to My Orders, and you will see all you require.
What should I do if I receive a damaged or incorrect item?
Contact Us Promptly: Reach out to our customer service team within 7 days of receiving the item. Provide your order number, a description of the issue, and any relevant photos of the damaged or incorrect item.
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number by email so you can follow your delivery every step of the way.