At Turpone, we believe great pizza should arrive without complications. Below you’ll find everything you need to know about shipping timelines, delivery options, and returns.

• Orders ship within 1–2 business days (Mon–Fri)

• Delivery typically takes 5–15 business days depending on location

• Free shipping on orders over $99 CAD/USD

• Pizza dough balls always qualify for free standard shipping

Orders under $99 will be calculated at checkout based on your location.

Need it faster? We offer express delivery options:

• Canada: $21.90 | 1–2 business days

• USA: $34.90 | 2–3 business days

Please note that delivery timelines may vary during peak seasons or promotional periods.

Once your order ships, you will receive a tracking link via email.

If you have not received tracking information or your order has not arrived within the estimated timeframe, please contact us at: orders@turpone.com

Our team will gladly assist you.

Return requests are accepted up to 90 days from purchase date, subject to approval.

To initiate a return, please contact: orders@turpone.com

Include:

• Your full name

• Order number

• Product name

• Reason for return

Our team will provide return instructions and a shipping label if applicable within 48 hours.